Terms of Booking
Booking Conditions
1. YOUR CONTRACT WITH SPORTS TRAVEL GROUP LTD.
When you book a travel package with Sports Travel Group, your contract is with Sports Travel Group, a limited company registered in England and Wales with company number 09172243 and registered address at 642a Kings Road, London, SW6 2DU. Your contract is subject to the following terms and conditions. Please read them carefully as you will be bound by them. We accept bookings for two types of product:
1.1 The first type of product is a “Hotel booking”. This type of booking is a holiday that is based at a Hotel or Resort and where golf is a service and/or facility that is offered as a part of the accommodation providers’ facilities. A ‘Resort Booking’ comprises a single component of ‘accommodation-only’ which is organised by us as principal and as a result does not constitute a package holiday under ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’. As a result we are not required to provide you with financial protection in the event of our insolvency. See clause 17 for further details.
1.2 The second type of product is a “Package booking”. This type of booking will include accommodation, golf or certain methods of transportation including flights, ferry crossings, transfers, tickets, excursions and car hire, where the hotel only provides the accommodation element of the package and other suppliers provide the golf and/or transport element. We sell Package bookings at an inclusive price as part of a package and so your booking is regulated by ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’. In booking a package, you will be covered by our Financial Failure Insurance policy, issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.
2. ACCURACY OF INFORMATION
Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) in Sports Travel Group promotional material, on its website, in email communication and printed media, regrettably changes and errors may occasionally occur. Sports Travel Group will, therefore, confirm the details of your chosen product (including the price) at the time of booking.
3. PRICING AND PAYMENT
3.1 We reserve the right to alter the price of any golf holiday, not limited to any pricing error, and we will advise you of the current price of the product before any booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.
3.2 After your booking is confirmed, we may vary the price of your booking solely to allow for variations in: (i) transportation costs including the cost of fuel, (ii) dues, taxes (including VAT) or charges for services such as embarkation and disembarkation fees at ports and airports; and (iii) the exchange rate applied to your purchase. No price variation will be made less than 30 days before the start of your experience and we will absorb part of any increase equivalent to 2% of the original cost.
3.3 Deposit Payments
A minimum, non-refundable deposit of 30% per person must be paid at the time of booking. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay to the supplier(s) an additional sum to secure a booking. The balance of the price of your product must be paid no later than 6 weeks in advance of your date of travel, (the “Balance Due Date”). In some cases bookings may require full payment more than six weeks in advance of travel, however this will be advised to you at the time of booking. If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, Sports Travel Group reserves the right to cancel your booking and retain your deposit paid.
The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your holiday as set out in your booking confirmation. You must pay the hotel directly for such additional services..
4. PAYMENT
We accept payment via BACS transfer and major credit cards including American Express.
5. BOOKING CONFIRMATION
After deposit or full payment for your purchase has been received, Sports Travel Group will then email you (or send by post, if requested) a booking confirmation, which will set out full details of your booking and show any remaining balance to be paid, and the date by which it is due. For any type of booking, whether by telephone or by email a contract between you and us will only exist when we issue the booking confirmation. Please contact us within 36 hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.
5.1 Group Bookings
Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.
6. CANCELLATIONS/AMENDMENTS BY YOU
6.1 If, once the booking confirmation has been issued, you wish to change the numbers of persons in your group booking, transfer your booking to another person or cancel your booking, the person who originally booked the holiday (the lead name) must notify us in writing by email, post or fax.
6.2 Sports Travel Group may incur costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances you will be charged a cancellation fee. If you cancel your booking or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit paid by (or due if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your booking depending on the cancellation costs we incur from our suppliers and how close your cancellation is to your travel date. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid, and will refund to you the difference (if any). Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy (see clause 11), you may be able to reclaim these charges.
6.3 All amendments are subject to availability and it may not always be possible to fulfill your request. Sports Travel Group will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that we receive 14 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the booking. Sports Travel Group may require satisfactory evidence before agreeing to the transfer. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs Sports Travel Group incurs in making the amendment. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.
7. CANCELLATIONS/AMENDMENTS BY US
7.1 Occasionally, Sports Travel Group is required to make changes to, and correct errors in, brochures and on its website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However we will not cancel your booking after the Balance Due Date, except for reasons of force majeure (as defined in clause 14 below) or failure by you to pay the final balance by the Balance Due Date.
7.2 Most changes are minor and you will be advised of them at the earliest possible date. Occasionally, Sports Travel Group has to make a “significant change” and you will be informed of any such change as soon as reasonably possible if there is time before departure. If Sports Travel Group makes a significant change or cancels your holiday, you will be offered the choice of the following options:
accepting the changed arrangements; or
purchasing an alternative product from Sports Travel Group; or
cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us (subject to clause 7.3).
7.3 Refunds and compensation will not be payable and Sports Travel Group will have no liability to you where Sports Travel Group is forced to make a change or cancel as a result of force majeure (as defined in clause 14 below) or as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
7.4 Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions. Sports Travel Group will endeavour to inform you in advance of travel of any circumstances that may affect the condition or playing experience at relevant courses but accepts no liability where it has not been informed by the supplier(s) in question.
8. COMPLAINTS DURING YOUR TRAVEL
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to resolve. If your complaint is not resolved locally, please follow this up within 28 days of your return date by writing to our Sports Travel Group at 642a Kings Road, London, SW6 2DU giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services without delay and complete a report form whilst onsite. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were onsite and this may affect your rights under this contract.
9. OUR LIABILITY TO YOU
9.1 In relation to Hotel bookings, Sports Travel Group commits to make sure that the booking arrangements it has agreed to make, perform or provide as applicable as part of the contract with you are made, performed or provided with reasonable skill and care.
9.2 In relation to Package bookings, we have a duty to select the accommodation providers with reasonable skill and care, but have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached our duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens on site or any acts or omissions of the provider or others.
9.3 Sports Travel Group will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or
the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
an event of ‘force majeure’ (as defined in clause 14 below).
However, in these circumstances we will still provide you with prompt assistance if you are in difficulty.
9.4 Sports Travel Group does not accept responsibility or liability for any services which do not form part of its contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not included in your purchase and we have not agreed to arrange them.
9.5 The commitments Sports Travel Group makes to you about the services it has agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the UK laws and regulations that would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable customer to refuse to take the golf holiday in question.
9.6 Sports Travel Group’s liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your purchase. In addition, where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited in accordance with:
the contractual terms of carriage of the companies that provide the transportation for your golf holiday (and such terms are incorporated into this contract); and
any applicable international convention.
Copies of the contractual terms of the suppliers of your purchase and the applicable international conventions are available from us on request.
9.7 Sports Travel Group does not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, it could not have foreseen you would suffer or incur if it breached its contract with you or (b) which did not result from any breach of contract or other fault by ourselves or its employees or, where it is responsible for them, its suppliers. Additionally it does not accept liability for any business losses, including loss of profit.
9.8 You must provide Sports Travel Group and its insurers with all the assistance that they may reasonably require. You must also tell Sports Travel Group and the supplier concerned about your claim or complaint (see clause 8 above). If asked to do so, you must transfer to Sports Travel Group or its insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with Sports Travel Group and its insurers if we or they want to enforce any rights which are transferred.
10. INSURANCE
Sports Travel Group considers adequate travel insurance to be essential. If you decide not to purchase golf travel insurance, or it is unavailable, you must ensure that any alternative policy you purchase covers as a minimum the cost of cancellation by you, or, if you travel outside the UK, the full costs that could be incurred in the event of you suffering an accident or illness, including repatriation. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Sports Travel Group does not check insurance policies. Please read your policy details carefully and take them with you when you travel. Sports Travel Group does not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.
11. SPECIAL REQUESTS AND MEDICAL PROBLEMS
11.1 If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
11.2 If you or any member of your party has any medical problem or disability that may require assistance, please tell us before you book or if diagnosed after you confirm your booking as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
12. PASSPORTS, VISAS AND HEALTH
12.1 It is your responsibility to ensure that you have the correct travel documentation for your destination and we do not accept any liability if you are refused transportation by any carrier or entry into any country due to your failure to carry correct documentation.
12.2 If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
12.3 The Foreign and Commonwealth Office provides up to date information to help you make an informed decision about travelling abroad. Visit fco.gov.uk for further information.
12.4 Health requirements for travelling abroad change, and you should check the up-to-date position in good time before departure by visiting the travel advice section on the Department of Health’s website or by checking the recommended practice with your GP, practice nurse or travel health clinic. We can advise you on any compulsory health requirements if you are travelling abroad for your golf holiday.
13. DELAYS
13.1 In the event of delays to your transportation, the provision of refreshments is governed by the individual operator’s policy or in the case of flight delays, by European regulations.
13.2 We cannot accept liability for any delays due to arrangements you make for air travel or any other transportation not booked with us.
14. FORCE MAJEURE
In these booking conditions, “force majeure” means any event which we or the supplier could not, even with all due care, foresee or forestall. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our or our suppliers’ control.
15. DATA PROTECTION
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information you provide such as name, address, and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information and we will comply with the Data Protection Act 1998. In order to effect your booking we must pass the information on to the relevant suppliers of your travel arrangements such as hotels, airlines and transport companies. The information may also be provided to security or credit checking companies, credit and debit card companies, regulatory or public authorities such as customs or immigration if required by them, or as required by law. This may involve sending your personal information between different countries, including countries outside the European Economic Area (EEA) where controls on data protection may not be as strong as the legal requirements in this country. This may also apply to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass your personal information on to the relevant suppliers, whether in the EEA or not, we cannot properly manage your booking. By providing us with your personal information, you consent to our use of that data as specified. Please see our Privacy Policy for further information about the use of personal information. By providing your personal information to us you are deemed to have accepted the terms of the Privacy Policy.
16. YOUR FINANCIAL PROTECTION
When you buy a package holiday from Sports Travel Group, protection is provided by way of a Financial Failure Policy underwritten by Affirma, a trading name of MGA Cover Services Limited, registered at Farren House, The Street, Farren Court, Cowfold, West Sussex, RH13 8BP.
17. GOVERNING LAW AND JURISDICTION
This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with English law. The Courts of England and Wales shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract.
18. GIFT CARDS AND VOUCHERS
18.1 Gift cards must be applied at the time of booking, they cannot be applied retrospectively.
18.2 Only one gift card can be used per booking.
18.3 Gift cards are non-transferrable.
18.4 All gift cards expire on redemption.
18.5 All gift cards expire 12 months from date of purchase.
Your Financial Security
Sports Travel Group Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current ''The Package Travel, Package Tours Regulations '' all passengers booking with Sports Travel Group Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Sports Travel Group Limited.
This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.
Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request.
In the unlikely event of Insolvency of Sports Travel Group Limited please follow the procedures below:
Claims should be submitted in writing within 14 days of the Administration order or the Sports Travel Group Limited being declared insolvent supported by documented evidence quantifying the value of the claim.
Claims should be submitted to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com
Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.
**Policy Period covers bookings made within the dates specified regardless of date of travel**
Sports Travel Group & Coronavirus (COVID-19)
We recognise the unique circumstances that the spread of Coronavirus has created for international travellers. Despite the uncertainty, that also affects travel organisers and our local supplier partners, we are committed to working with those suppliers in the event that our clients are restricted from travelling as planned. In the unfortunate event that our client(s) cannot travel due to official restrictions, we will endeavour to find a workable solution to re-arrange trips or assist in providing the necessary documentation to support travel insurance claims (or, where appropriate and relevant, secure any refund due in accordance with supplier cancellation policies).
We strongly advise that all clients take out travel insurance policies or upgrade existing policies to explicitly include COVID-19 cover.
1. Postponement (FIT bookings)
Should any client wish to delay their date of travel we will do our best to accommodate all such requests, without any financial implication provided notification is received in writing (either by email or written letter) more than 30 days prior to the original start date of the trip. If it is within 30 days, we will try to accommodate all requests subject to any additional fees charged by suppliers, or changes in the price due to seasonality.
2. Voluntary Cancellation
Should there be no travel ban in place from either their local government or the destination's, a client shall fully forfeit their deposit and balance payments should they choose not to travel. Any outstanding balances will also be payable, should cancellation notice be received within 30 days of the travel date.
3. Involuntary Cancellation
Should an official travel ban be put in place by the government (at departure or destination), we will endeavour to seek refunds from our suppliers to be passed back to the client but can make no guarantees. In the event of non-delivery of services by our suppliers, either due to the closure of facilities or any other reason beyond our control, we will reflect the terms of our suppliers in relation to refunds and/or deferments. If, due to Covid, the government (at destination) enforce a complete travel ban, force the closure of suppliers, or do not permit public attendance to any sporting events that are central to the overall client experience, a full refund will be offered.
We recommend that clients contact their own travel insurance supplier to establish their policy on the Coronavirus with regard to potential claims.
Events
Event travel (fixed departure and itinerary travel) shall be dealt with on a case-by-case basis. Any voluntary cancellations will result in full forfeit of monies paid and owed, should cancellation notice be received within 30 days of the travel date. In the case of involuntary cancellation, we will make every effort possible to achieve an acceptable outcome for our clients but we can make no guarantees.
Mastercard (Priceless.com)
To view our terms and conditions regarding all purchases made via Priceless.com, click here.